ServiceNow Makes Anthropic Claude Default Model for Enterprise Agentic Workflows

Summary

ServiceNow announced a partnership with Anthropic on January 28, 2026, making Claude the default model powering ServiceNow's Build Agent — the platform's tool for enabling developers to create and deploy agentic workflows. The partnership goes beyond model selection: ServiceNow is deploying Claude and Claude Code to more than 29,000 internal employees, reporting a 95% reduction in sales preparation time and significant engineering productivity gains. The integration is notable for several reaso