Thomson Reuters Analyzes Why Agentic AI Pilot Programs Fail in Professional Services

Summary

Thomson Reuters Institute published an analysis exploring why agentic AI pilot programs frequently fail within professional services organizations, as part of a new feature segment called "Inside the Shift." The piece, published on February 20, 2026, examines organizational factors — rather than purely technical ones — that contribute to pilot failure, suggesting that the root causes often reflect deeper issues with how organizations approach AI adoption and change management. The article sits