Goldman Sachs Finds AI Productivity Gains Limited to Software Development and Customer Service

Summary

A Goldman Sachs analysis has found no meaningful relationship between AI adoption and broad economic productivity gains, with the notable exception of two specific use cases: software coding and customer service, where AI tools have delivered approximately 30% productivity improvements. The findings come amid what the article describes as rising 'AI-nxiety' on Wall Street, as tech companies continue to invest hundreds of billions of dollars in AI infrastructure. The research paints a picture of