Lessons from Training 3,000 Lawyers in Generative AI Reveal Persistent Confidence Gap

Summary

Factor and TITANS published findings from training over 3,000 lawyers across in-house legal teams and law firms in generative AI over the past year. Complementing this, Factor's 2026 Benchmarking survey of 200 in-house and law firm professionals found that while more than 80% of legal teams report broad access to AI tools, less than a third say they are very confident using AI for legal work. The confidence-access gap manifests as uneven adoption, isolated experimentation, and uncertainty about