ServiceNow Introduces EVA Framework for Evaluating Voice Agents

Summary

ServiceNow's AI research team has published a new framework called EVA (Evaluating Voice Agents) on Hugging Face. The blog post, authored by researchers including Tara Bogavelli, Gabrielle Gauthier Melancon, and Katrina Stankiewicz, introduces a structured methodology for assessing the performance of voice-based AI agents. While the full article content was not fully accessible, the framework appears to address a growing need for standardized evaluation of voice agents as enterprises increasingl