ServiceNow Zurich Release Embeds Agentic AI Across Enterprise Modules

Summary

ServiceNow's Zurich Release (Q4 2025) represents the platform's full entry into agentic AI, embedding autonomous AI agents across every major ServiceNow module. According to the article, these agents don't just assist but autonomously plan, decide, and execute complex enterprise tasks. The release is described as the most consequential update in ServiceNow's history. The article claims that 40% of ServiceNow's enterprise customers have already activated AI Agent features, and every major IT ser