Salesforce Unveils Headless 360 Platform to Support AI Agent Development with API and MCP

Summary

Salesforce has announced Headless 360, a new platform designed to support AI agent development through APIs and Model Context Protocol (MCP). The offering appears to expose Salesforce's Customer 360 data and capabilities through headless APIs, enabling external AI agents to interact with Salesforce data and workflows without requiring the traditional Salesforce UI layer. The integration of MCP — the open protocol originally developed by Anthropic for connecting AI models to external tools and d