Accenture and ServiceNow Launch Forward Deployed Engineering Program for Agentic AI at Scale

Summary

ServiceNow and Accenture jointly launched a Forward Deployed Engineering (FDE) program on May 6, 2026, designed to help enterprise clients move agentic AI from pilot to production at scale. The program embeds ServiceNow AI-native FDE engineers alongside Accenture FDEs within mutual customers' environments — a consultative delivery model borrowed from OpenAI's enterprise deployment playbook, now being adopted by the platform-plus-SI partnership model. The announcement reflects Accenture's deepen