ServiceNow Positions AI Control Tower as Universal Governance Layer for Enterprise Agents

Summary

At Knowledge 2026, ServiceNow revealed three major expansions of its AI Control Tower platform, each targeting a different enterprise governance gap. First, an expanded Microsoft integration brings AI Control Tower governance to Microsoft Agent 365, enabling unified visibility of agent activity across the M365 ecosystem and deploying ServiceNow AI specialists as digital employees within Microsoft 365 apps. Second, a Project Arc partnership with NVIDIA delivers a desktop AI agent for multi-step e