Klarna Cuts Support Time-to-Resolution 10x with ElevenLabs Voice AI Agents

Summary

Klarna's deployment of ElevenLabs voice AI agents for Tier-1 customer support (order tracking, refunds) cut Time-to-Resolution by roughly 10x — from approximately 10 minutes per ticket to about 1 minute — while routing complex cases to human agents. The result reportedly catalyzed adoption among 15+ major organizations including Revolut, Deutsche Telekom, and the Ukrainian government. ElevenLabs paired the case study with an April 2026 launch of on-premise deployment, removing the cloud-data tra